Refund policy
Refund & Return Policy (Print-on-Demand)
Returns
All of our products are made to order using print-on-demand production. Because items are custom printed specifically for each order, we do not accept returns or exchanges for reasons such as incorrect size selection, buyer’s remorse, or ordering mistakes.
Please review sizing charts carefully before placing your order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or with a printing error, we will gladly replace it at no cost.
To request a replacement, please contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Clear photos of the damaged or incorrect product
Once verified, we will send a replacement item.
Lost Packages
If your order is lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.
Shipping Address Issues
Customers are responsible for providing a correct shipping address at checkout. If an incorrect address is provided and the order has already shipped, we cannot guarantee replacement.
Contact
If you have any questions regarding your order, please contact us at: joe@ffcounselor.com